At Master Plans, we take pride in our products and want you to be completely satisfied with your purchase! If you are not completely satisfied for any reason, please return the unused merchandise within 30 days of the date it was shipped to you, and we will issue a refund or make the exchange of your choice. A refund of the purchase price less shipping and handling will be made using the same method and to the same credit card used on the original order. On items that we sold with free shipping, up to 40% of the purchase price may be shipping. Returned defective or used merchandise will be inspected, and a handling fee of up to 20% may be charged. Refused Shipments are subject to a 20% restocking fee. Shipping & handling will not be refunded on Refused Shipments. To return the merchandise, simplycall us at 1-800-520-0694.
Please indicate the reason for the return and the action to be taken (exchange or refund).
For your protection, please insure your package for its full value. Unfortunately, we cannot accept items sent freight collect or COD.
All special orders are nonreturnable and nonrefundable.
Master Plans & Design, Inc Privacy Statement
Trailerplans.com is committed to protecting your privacy. The information we collect is to ensure secure ordering and to provide a more personalized shopping experience. You can help us protect your privacy by not sharing your user name or password with anyone. If you have any concerns, comments or complaints, be sure to contact us.
How much information do I have to give?
We only collect the information needed for secure ordering and customizing your experience.
If I’ve found what I need:
We collect name, address and payment information, although credit card numbers may be phoned in as an alternative.
What are you going to do with my private information?
We require only the personal information that is needed to safely process your order and for contacting you about your purchase. It is used exclusively for that purpose.
Will my information be given to another party?
Your personal information is not shared with any other party.
Do you purchase information about your customers from other companies?
What about e-mail?
trailerplans.com does not send unsolicited e-mail.
NOTE: Your customer service representative may occasionally send you promotional or product information. If you do not want to receive such e-mails, simply let your representative know.
How do we protect your information?
trailerplans.com uses the leading technology when it comes to protecting your personal information. We use rock-solid 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal information is required. For your protection, trailerplans.com is certified by GeoTrust. This is your assurance that our site is authentic and that we're employing SSL security. You can check this security protection setting within your browser. To view our security certificate, click on the image of the closed lock or the solid key at the bottom of your browser. To be sure you have the most protection available, be sure to download the latest version of today’s most popular browsers,Microsoft Internet ExplorerandNetscape Communicator.Access to your personal information is also restricted within our company to provide maximum security.
Who can see my account information?
Only authorized sales, customer service and accounting personnel have access to your account information.
What if you change how you use my information?
If we change how we use your personal information, we will notify you by posting notice of the change to this site.
What about cookies?